Refund & Cancellation Policy

1) Scope

This Policy applies to professional services rendered by us in India, including Real Estate Development (planning, design coordination, supervision, documentation) and Digital Marketing (SEO, ads, social, web, CRO). Platform/media spends (e.g., Google/Meta) are excluded as they are paid directly by the client to the platform.

2) Fee Types

• Retainers: monthly/quarterly recurring professional fees.
• Milestone Fees: tied to agreed deliverables or stage completions.
• Project/Fixed Fees: one-time or phased amounts for a defined scope.
• Time & Material (T&M): billed based on actual effort and rates.
• Out-of-Pocket (OOP): pre-approved expenses (e.g., travel, prints) billed at cost plus applicable taxes.

3) Cancellations

• Before Work Starts: If you cancel before mobilization, we refund professional fees received after deducting any documented pre-mobilization costs (e.g., discovery sessions, third-party bookings).
• After Work Starts: If you cancel after mobilization, fees for work performed and committed resources up to the effective cancellation date are payable/non-refundable.
• Notice: For retainers, a notice period (typically 30 days) applies unless otherwise agreed in the Order.

4) Refunds & Service Credits

We prioritize making things right via service continuation or credits. Monetary refunds are considered where fair and feasible.

5) Advertising/Media Budgets

• Media spends are paid by the client directly to platforms (e.g., Google, Meta). Platform-side refunds are governed by the respective platform’s policies and are outside our control.
• If we manage campaigns, our professional fee is separate and non-refundable once the management period begins, subject to Section 7 (Service Defects).

6) Scope Changes & Pauses

• Changes are handled via written change requests with impact on fees/timelines documented.
• For client-requested pauses exceeding 15 days, we may demobilize resources; remobilization may require a restart fee or revised timeline.

7) Service Defects & Remedies

If a delivered milestone materially deviates from the agreed scope:

• Notify us within 10 business days of delivery with specifics.
• We will, at our discretion, either: (a) re-perform or rectify the deliverable within a reasonable time, or (b) offer a proportionate service credit.
• Refunds are a last resort where re-performance or credits are not viable.

Note: External factors (market conditions, platform changes, approvals from authorities) are outside our control and are not considered service defects.

8) How to Request a Cancellation/Refund

1. Write to us (see Contact) with Order details, reason, and supporting information.
2. We acknowledge within 3–5 business days and may seek clarifications.
3. Resolution options (continue/re-perform/credit/refund) are proposed; once accepted, we process within a reasonable timeframe.

9) Non-Refundable Items & Exceptions

• Completed milestones and approved deliverables.
• Third-party fees already incurred (e.g., surveys, permits, licenses, creative tools) where non-refundable by the provider.
• Delays/failures caused by missing client inputs, access, or approvals.
• Force majeure events (e.g., natural events, strikes, outages).

10) Contact & Escalation

For cancellations, refunds or credits, contact our registered office below. If you believe your case needs escalation, mention “Escalation” in the subject.

Website: tanishkgroup.com

11) Governing Law & Jurisdiction

This Policy is governed by the laws of India. For disputes, courts at Jaipur, Rajasthan shall have exclusive jurisdiction, subject to good-faith discussions first.